Privacy Policy

1 Introduction

jilix4 ("the Company," "we," "us," "our") is committed to protecting the privacy and personal information of all users ("you," "your," "Player") of the jilix4 platform. This Privacy Policy describes how jilix4 collects, uses, processes, stores, shares, and safeguards your personal data in full compliance with:

• Republic Act 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations;
• National Privacy Commission (NPC) Circulars and issuances;
• Philippine Amusement and Gaming Corporation (PAGCOR) regulations and licensing requirements;
• Republic Act 9160 (Anti-Money Laundering Act of 2001) and its amendments; and
• All other applicable Philippine laws governing data protection, online gaming, and consumer rights.

By creating an account on jilix4, accessing the platform, or using any of our services, you acknowledge that you have read, understood, and consent to the collection and processing of your personal information as described in this Privacy Policy. If you do not agree with any part of this Privacy Policy, you must not use the jilix4 platform.

2 Personal Data We Collect

jilix4 collects the following categories of personal information from users of the platform:

2.1 Registration Information

When you register a jilix4 account, we collect:

• Full legal name (as it appears on government-issued identification);
• Date of birth;
• Gender;
• Nationality;
• Residential address in the Philippines (street, barangay, city/municipality, province, postal code);
• Valid email address;
• Philippine mobile phone number;
• Username and hashed password;
• Preferred currency (PHP by default for Philippine accounts).

2.2 Identity Verification (KYC) Information

To comply with PAGCOR's Know Your Customer (KYC) requirements and Republic Act 9160, jilix4 collects:

• Copy of valid, government-issued Philippine identification (PhilSys ID, passport, driver's license, SSS card, UMID, PRC ID, Postal ID, or other NPC-recognized ID);
• Proof of address (utility bill, bank statement, government correspondence, or barangay certificate dated within the last three months);
• Selfie photograph holding your identification document (for facial recognition and identity confirmation);
• Source of funds declaration for enhanced due diligence where required by regulation.

2.3 Payment & Transaction Data

When you make deposits or withdrawals on jilix4, we collect:

• Payment method information (GCash account name and number, PayMaya account details, bank account name and number for BPI/BDO/Metrobank);
• Transaction amounts, timestamps, and transaction IDs;
• Payment processor confirmation codes and receipts;
• Deposit and withdrawal history.

jilix4 does not store full credit card numbers, CVV codes, or complete bank account credentials. Payment processing is conducted through PCI-DSS compliant third-party payment processors.

2.4 Gaming Activity & Behavioral Data

jilix4 automatically collects data related to your use of the platform, including:

• Games played, bet amounts, win/loss records, and session durations;
• Bonus claims, wagering progress, and promotional activity;
• Login timestamps, session frequency, and activity patterns;
• Responsible gaming tool activations (deposit limits, session timers, self-exclusion requests).

2.5 Technical & Device Data

For security, fraud prevention, and platform optimization, jilix4 collects:

• IP address and geolocation data;
• Device type, operating system, and browser information;
• Screen resolution, language settings, and time zone;
• Cookies and similar tracking technologies (see Section 9 for details).

2.6 Communications

jilix4 retains records of communications between you and our customer support team, including live chat transcripts, email correspondence, and submitted feedback forms. These records are used for quality assurance, dispute resolution, and service improvement.

3 How We Use Your Personal Data

jilix4 processes your personal information for the following specified, legitimate, and lawful purposes:

3.1 Account Management

To create, maintain, and administer your ji lix4 account, verify your identity, communicate with you about your account, process login authentication, and maintain your account security.

3.2 KYC & Regulatory Compliance

To comply with PAGCOR licensing requirements, verify that you are at least 21 years of age, confirm your identity to prevent fraudulent account creation, and fulfill obligations under Republic Act 9160 (Anti-Money Laundering Act).

3.3 Payment Processing

To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank; to verify the legitimacy of payment sources; and to prevent payment fraud and money laundering.

3.4 Gaming Services

To provide access to live casino games, slots, bingo, and other gaming products; to track gaming activity for bonus wagering requirements; to calculate winnings and losses; and to maintain game history records.

3.5 Responsible Gaming

To implement and enforce deposit limits, loss limits, session time reminders, cool-off periods, and self-exclusion requests; to identify potentially harmful gambling patterns; and to provide access to responsible gaming resources as required by PAGCOR.

3.6 Fraud Prevention & Security

To detect and prevent fraudulent activity, account takeover attempts, bonus abuse, collusion, use of automated software, and other violations of our Terms and Conditions; and to protect the security and integrity of the jilix4 platform.

3.7 Customer Support

To respond to your inquiries, resolve account issues, process complaints, and provide technical assistance via live chat, email, and other support channels.

3.8 Marketing Communications (With Consent)

To send promotional offers, bonus announcements, and platform updates via email or SMS where you have provided explicit consent. You may withdraw marketing consent at any time via account settings or by contacting customer support.

4 Legal Basis for Processing

jilix4 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Consent: You provide explicit, informed, and freely given consent at the time of account registration and through ongoing use of the platform.
• Contractual Necessity: Processing is necessary to perform the contract between you and jilix4 (the Terms and Conditions), including account creation, payment processing, and game provision.
• Legal Obligation: Processing is required to comply with Philippine laws, including PAGCOR regulations, the Anti-Money Laundering Act (RA 9160), and National Privacy Commission directives.
• Legitimate Interests: Processing is necessary for jilix4's legitimate business interests, such as fraud prevention, security monitoring, platform improvement, and dispute resolution, provided these interests do not override your fundamental rights and freedoms.

5 Data Sharing & Disclosure

jilix4 does not sell your personal information to third parties. We share personal data only in the following limited circumstances:

5.1 Regulatory Authorities

jilix4 is required by law to share personal data with the Philippine Amusement and Gaming Corporation (PAGCOR) for licensing compliance, audit, and regulatory oversight purposes. We also report qualifying transactions to the Anti-Money Laundering Council (AMLC) as required by Republic Act 9160.

5.2 Payment Service Providers

jilix4 shares transaction data with GCash, PayMaya (Maya), and Philippine banks (BPI, BDO, Metrobank) to process deposits and withdrawals. These third parties are bound by their own privacy policies and PCI-DSS security standards.

5.3 Game Providers

jilix4 shares limited gaming session data with third-party game providers (such as Evolution Gaming, Pragmatic Play, PG Soft, JILI, and others) for the purpose of delivering live casino and slot games. These providers process data under strict data processing agreements.

5.4 Technology & Security Service Providers

jilix4 engages third-party service providers for cloud hosting, fraud detection, KYC verification, customer support platforms, and analytics. All service providers are contractually bound to process personal data only on jilix4's instructions and in compliance with the Data Privacy Act.

5.5 Legal Obligations & Law Enforcement

jilix4 may disclose personal data when required by court order, subpoena, or lawful request from Philippine government authorities, including the National Privacy Commission, the Philippine National Police, or other agencies with jurisdiction.

5.6 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred to the successor entity, subject to the same privacy protections outlined in this Privacy Policy and with notice provided to affected users.

6 Data Security Measures

jilix4 implements organizational, technical, and physical security measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction:

• 256-Bit SSL Encryption: All data transmitted between your device and jilix4 servers is encrypted using industry-standard 256-bit SSL/TLS protocols.
• Password Hashing: User passwords are never stored in plain text. They are hashed using bcrypt or equivalent one-way cryptographic algorithms.
• Two-Factor Authentication (2FA): Optional 2FA via SMS adds an additional layer of account security for jilix4 users.
• Access Controls: Personal data is accessible only to authorized jilix4 personnel on a strict need-to-know basis, with role-based access controls and audit logging.
• Regular Security Audits: jilix4 conducts periodic security assessments, vulnerability scans, and penetration testing to identify and remediate potential threats.
• Data Breach Response Plan: In the event of a data breach affecting personal information, jilix4 will notify affected users and the National Privacy Commission within 72 hours as required by NPC Circular 16-03.

While jilix4 employs robust security measures, no system can guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and for any activity that occurs under your account.

7 Data Retention

jilix4 retains personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by Philippine law:

• Active Accounts: Personal data is retained for the duration of your active jilix4 account and for a reasonable period thereafter to address potential disputes or regulatory inquiries.
• Closed Accounts: Following account closure, jilix4 retains certain records for a minimum of five (5) years as required by PAGCOR regulations and the Anti-Money Laundering Act.
• KYC Documents: Identity verification documents are retained for the regulatory retention period and then securely deleted.
• Transaction Records: Financial transaction records are retained for seven (7) years in accordance with Philippine accounting and tax regulations.
• Marketing Data: If you withdraw consent for marketing communications, your contact information is removed from marketing lists but may be retained in a suppression list to prevent future contact.

After the applicable retention period expires, jilix4 securely deletes or anonymizes personal data in accordance with data minimization principles under the Data Privacy Act.

8 Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal information held by jilix4:

8.1 Right to Be Informed

You have the right to be informed about the collection and processing of your personal data, including the purposes, legal basis, retention period, and recipients. This Privacy Policy fulfills that obligation.

8.2 Right to Access

You have the right to obtain confirmation from jilix4 as to whether or not your personal data is being processed, and to access a copy of your personal data. Access requests can be submitted via customer support.

8.3 Right to Rectification

You have the right to correct inaccurate or incomplete personal data held by jilix4. Most account information can be updated directly through your account settings. For KYC document updates, contact customer support.

8.4 Right to Erasure (Right to Be Forgotten)

You have the right to request deletion of your personal data where the data is no longer necessary for the purposes for which it was collected, or where you withdraw consent. This right is subject to jilix4's legal obligations to retain certain records under PAGCOR and anti-money laundering regulations.

8.5 Right to Object

You have the right to object to processing of your personal data for direct marketing purposes at any time. You may opt out of marketing communications via account settings or by contacting customer support.

8.6 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller where technically feasible.

8.7 Right to Lodge a Complaint

If you believe jilix4 has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. NPC contact information is available at privacy.gov.ph.

9 Cookies & Tracking Technologies

jilix4 uses cookies, web beacons, and similar tracking technologies to enhance user experience, analyze platform performance, and deliver personalized content. Cookies are small text files stored on your device when you visit the jilix4 platform.

9.1 Types of Cookies Used

• Essential Cookies: Required for the platform to function, including session management, authentication, and security features. These cookies cannot be disabled.
• Performance Cookies: Used to analyze how users interact with jilix4, identify technical issues, and improve platform performance.
• Functional Cookies: Remember your preferences, language settings, and customization choices to enhance user experience.
• Marketing Cookies: Track your browsing activity to deliver personalized promotional offers. These cookies are set only with your consent.

9.2 Managing Cookies

You can control cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of the jilix4 platform. To manage cookies, consult your browser's help documentation (Chrome, Firefox, Safari, Edge).

10 Children's Privacy

jilix4 is strictly intended for individuals aged 21 years and above, as required by PAGCOR regulations for casino-style gambling in the Philippines. jilix4 does not knowingly collect personal information from individuals under the age of 21.

If jilix4 becomes aware that we have inadvertently collected personal data from a person under 21 years of age, we will take immediate steps to delete that information and close the associated account. If you believe an underage individual has created a jilix4 account, please contact customer support immediately.

11 Changes to This Privacy Policy

jilix4 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or platform features. When material changes are made, jilix4 will notify registered users via email to the registered email address and/or through a prominent notice on the jilix4 platform.

The revised Privacy Policy will take effect on the date specified therein. Your continued use of jilix4 after the effective date of the revised Privacy Policy constitutes acceptance of the changes. We encourage you to review this Privacy Policy periodically.

12 Contact Information

If you have questions about this Privacy Policy, wish to exercise your data subject rights under the Data Privacy Act, or need to report a privacy concern, please contact jilix4: